Photon, Inc. - Light Measurement Solutions
 
Request for Service / Troubleshooting Checklist Form

Please take a moment to fill out the attached checklist so that we may service you better. Upon completion, press Submit button below, or print and fax to 408.226.1025.

A Photon representative will contact you as soon as possible.

Note: This form must be completed to obtain an RMA#.

  1. Your Operating Manual contains a multitude of information to help you with your unit, please refer to it for operating questions and instructions. We also suggest reading the Troubleshooting section of the manual.
  2. Controllers and scan heads with the same serial nos. were built to work together. Pairing components from different systems may cause measurement errors and profiling problems.
  3. If we determine that it is necessary for your unit to be sent back to our facility for evaluation and repair, we will provide a Return Material Authorization (RMA) number for your unit. For quality purposes, RMA numbers are only good for 30 days.
  4. For questions on warranty for units purchased within the last 12 months, please refer to the Warranty Information sheet.

The more information you submit, the better able we will be to diagnose the problem and provide you with a solution; however, only your name, company, email and model number are required fields (indicated in Red).

Company:
User Name:
If you'd like a phone call, please make sure you enter your phone number
Tel: Fax:
Email:
Model No:
Controller Serial No:
Scan Head Serial No:
System Configuration:
Hardware:
PC plug-in card
PC system
Stand-alone controller system

Software:
Windows 2000
Windows 95/98
Windows NT 4.0
DOS
ActiveX Automation
GPIB
RS 232
LabView

Please provide us with any special information that is unique to your application:
Laser Information:
Laser type:

C W

Pulsed

Pulse Rep Rate: Hz kHz
Wavelength (nm):
Beam Size Measured: µm mm cm
Laser Power/Energy: W mW mJ
Symptoms Checklist:
Below is a list of symptoms normally encountered with beam profiling. Please check all that apply to your specific problem or question. (*Possible repair with phone assistance.)

Is this problem constant or intermittent?
Constant
intermittent
Error Message "Cannot find Power Card" *
Error Message "BeamScan Card Not Responding" *
Error Message "Head Type Not Recognized" *
Error Message "Cannot Find Beam"
Error Message "Over Range" or "Under Range"
Error Message "General Protection Fault" *
Other Error Message Please Specify:
Motor spinning too fast
Motor spinning too slow
Motor locks up
Motor not moving
Disk boot/Start-up failure
Screen appears but nothing works *
Unit not receiving signals; no profiles
Instrument data rate not working (1.6, 5, or 10Hz)
Gain not working
Oscillation/Ringing/Ripples/Noise problems with profiles
Display LED digits are flashing, not locking in
Inconsistent readings/numbers
Power option not functioning
Power reading incorrect after calibration
Power meter comes up zero
Large DC or baseline shift*
Readings are unstable
Saturation problem
Unit unable to measure small spots
Unit working intermittently *
Checksum Failure; CMOS error
Scan head plugged into a wrong port
System locks when going into the 2D or 3D display on HIGH or MEDIUM resolution
Scan head has been dropped

Routine Maintenance:

Need Instrument Calibration and/or Alignment

Date of last calibration (MM/DD/YYYY): / /
Other (please specify):

Thank you. We will contact you soon with solutions for your measurement requirements.

 

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